Terms of Service

Last updated: 8/28/2025 These Terms of Service (“Terms”) form a legally binding contract between you and Nimo Labs LLC, 30 N Gould St, Ste N, Sheridan, Wyoming 82801, USA (“Hairsim.ai,” “we,” “us,” “our”) that governs your access to and use of the Hairsim.ai website, dashboard, public and embedded simulators, chatbot, application programming interfaces, documentation, and any related services (collectively, the “Service”). By (a) creating an account, (b) accessing or using any part of the Service, (c) embedding a Hairsim.ai widget, or (d) clicking “I agree” (or a similar button), you confirm that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company, clinic, or other legal entity, you represent that you have authority to bind that entity, and “you” and “your” will refer to that entity. If you do not agree to these Terms, do not use the Service. WHO MAY USE THE SERVICE 1.1 Legal age. You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is higher) to submit personal data or create an account. 1.2 Business use. The dashboard, lead store, widget simulator, widget chatbot, and credits system are intended for business or professional use by licensed hair-restoration clinics and similar providers (“Clinics”). 1.3 Compliance. You are responsible for ensuring that your use of the Service complies with all laws and regulations that apply to you, including marketing, data-protection, consumer-protection, tele-marketing, medical-advertising, and patient-privacy laws. SERVICE DESCRIPTION 2.1 Public simulator. Visitors may upload photos and generate an AI hair-transplant simulation free of charge. Visitors must provide full name, email, and a verified phone number. IP-geolocation is collected to determine country and city. By using the public simulator, visitors consent to (a) storage of their contact data in the Hairsim.ai lead store and (b) release of that data to a paying Clinic that purchases the lead. 2.2 Lead store. Clinics may spend credits to purchase exclusive access to a visitor’s contact data (“Lead”). Once purchased, that Lead becomes unavailable to other Clinics. Simulation images generated through the public simulator are never shared with Clinics. 2.3 Widget simulator. Clinics on eligible subscription plans may embed the widget on their own website. Leads collected through the widget are routed only to that Clinic and do not appear in the public lead store. Clinics receive the Lead’s contact details but not the generated images. 2.4 Dashboard simulator & patient database. Clinics on eligible plans may upload patient photos and information to create private simulations. Clinics may view and download these simulation images. 2.5 Widget chatbot. Eligible Clinics may embed an AI chatbot that answers general questions about hair-transplant procedures and the Clinic’s own services. 2.6 Credits & subscriptions. (a) Each subscription plan includes a monthly allotment of credits that automatically resets at the start of each new billing period. (b) Credits are consumed at the rate of 8 credits per purchased Lead and 1 credit per simulation. (c) Unused credits expire at the end of each billing period and do not roll over. (d) Additional credits are not sold separately at this time. 2.7 Not medical advice. Simulations and chatbot responses are estimations created by artificial-intelligence models for marketing and illustrative purposes only. They are NOT medical advice, diagnoses, or treatment recommendations. Always consult a qualified medical professional for actual medical guidance. ACCOUNTS 3.1 Registration. To access Clinic features you must create an account, provide accurate information, keep it current, and maintain the confidentiality of your login credentials. 3.2 Responsibility. You are responsible for all activity that occurs under your account. Notify us immediately at jeronimo@hairsim.ai if you believe your account has been compromised. 3.3 Suspension. We may suspend or terminate your account at any time for violation of these Terms or suspected misconduct. PAYMENT, BILLING, AND REFUNDS 4.1 Billing. Subscription fees are billed automatically in advance via Stripe on a monthly basis until you cancel. By providing a payment method you authorize us (and our third-party payment processor) to charge applicable fees, taxes, and any overage amounts. 4.2 No refunds. All fees and credits are non-refundable except where required by law or expressly stated otherwise in writing by us. 4.3 Cancellation. You may cancel a subscription at any time from your Stripe billing portal or by contacting support. Your plan will remain active until the end of the current billing period, after which your account will downgrade to the free plan. 4.4 Changes in fees. We may change pricing or introduce new charges upon at least 30 days’ prior notice, after which the new pricing applies to the next renewal. Continued use after the effective date constitutes acceptance of the new fees. USER CONTENT & LICENSE GRANTS 5.1 “User Content” means photos, text, data, trademarks, logos, and any other information you or your visitors upload or otherwise submit to the Service (including Leads). 5.2 Your license to us. You grant Hairsim.ai a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, process, display, reproduce, and create derivative works from your User Content solely for the purpose of providing and improving the Service. 5.3 Your responsibility. You represent and warrant that (a) you either own or have all necessary rights to submit the User Content and to grant the license above; (b) the User Content does not infringe or violate any third-party rights or laws; and (c) you have obtained all legally required consents (including, if applicable, from patients) for the capture, upload, processing, and international transfer of any personal data or images. 5.4 Clinics’ use of Leads. A Lead may be contacted by the purchasing Clinic only for legitimate, individual follow-up concerning hair-restoration services and in compliance with applicable tele-marketing and privacy laws (e.g., GDPR, CAN-SPAM, TCPA). Mass-mailing, resale, or disclosure of Lead data is prohibited. ACCEPTABLE USE You agree not to: • Reverse-engineer, decompile, or attempt to extract the source code or underlying models of the Service. • Upload any photo or content that is illegal, defamatory, obscene, hateful, or infringing. • Misrepresent simulated images as actual “before and after” patient results. • Provide or attempt to provide medical diagnoses or treatment plans based solely on our simulations or chatbot. • Circumvent security features, rate limits, or credit-consumption mechanisms. • Interfere with or disrupt the Service or servers. We reserve the right to investigate and take appropriate action, including removal of content, suspension, and potential legal remedies. INTELLECTUAL PROPERTY 7.1 Our IP. The Service, including software, design, graphics, AI models, and trademarks, is owned by or licensed to Hairsim.ai and protected by intellectual-property laws. Except for the limited rights expressly granted in these Terms, we reserve all rights, title, and interest. 7.2 Feedback. You may submit ideas or suggestions (“Feedback”). You grant us a perpetual, irrevocable, worldwide license to use that Feedback without restriction or compensation. AVAILABILITY; MODIFICATIONS We strive to keep the Service operational but it may experience interruptions, errors, or delays. We may modify, discontinue, or add features at any time with or without notice. DISCLAIMER OF WARRANTIES THE SERVICE, SIMULATIONS, LEADS, CHATBOT RESPONSES AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, HAIRSIM.AI DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY AI OUTPUT IS MEDICALLY ACCURATE. LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL HAIRSIM.AI, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, GOODWILL, DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE, HOWEVER CAUSED, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN SUBSCRIPTION FEES DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY OR (B) ONE HUNDRED US DOLLARS (USD $100). INDEMNIFICATION You will defend, indemnify, and hold harmless Hairsim.ai and its directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) your User Content; (b) your use of or inability to use the Service; (c) your violation of these Terms or any applicable law; or (d) any interaction with, or marketing to, a Lead or patient. TERM & TERMINATION These Terms remain in effect while you use the Service. We may terminate or suspend your access at any time, with or without notice, if we believe you have breached these Terms or for any business reason. Upon termination: (i) your right to use the Service ceases; (ii) outstanding payment obligations survive; (iii) Sections 5–14 survive. GOVERNING LAW & VENUE These Terms and any dispute related to the Service are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law principles. The parties agree to the exclusive jurisdiction and venue of the state and federal courts located in Sheridan County, Wyoming. You and Hairsim.ai waive any objection to jurisdiction and venue in those courts. MISCELLANEOUS 14.1 Entire agreement. These Terms constitute the entire agreement between you and Hairsim.ai regarding the Service and supersede all prior agreements or understandings. 14.2 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms freely. 14.3 Force majeure. We are not liable for any failure or delay caused by circumstances beyond our reasonable control. 14.4 Notices. Legal notices must be sent to jeronimo@hairsim.ai and are deemed received upon acknowledgement of receipt. 14.5 Severability. If any provision is found unenforceable, the remainder of the Terms will remain in full force and effect. 14.6 No waiver. Our failure to enforce any provision is not a waiver of future enforcement. 14.7 Headings. Headings are for convenience only and have no legal effect. CHANGES TO TERMS We may update these Terms from time to time. We will post the revised Terms on our site and, if the changes are material, will provide at least 30 days’ notice (e.g., via email or in-app alert). Continued use after the effective date constitutes acceptance of the revised Terms. Contact For questions or support, email jeronimo@hairsim.ai. Copyright © 2025 Nimo Labs LLC. All rights reserved.